When you completed this claim form, you will receive an email notification from us.
Yes. Please submit the claim form to us within thirty (30) days from the date of incident. If you are still abroad and cannot submit the claim form now, you must submit it as soon as possible when you return to Hong Kong.
No. Please submit the claim form to us within thirty (30) days from the date of incident, even if you don’t have all the documentsyet.
If our claims handler has not yet contacted you, you can submit the documents via email to firstname.lastname@example.org or post to our office address. Please quote the Notification No. or your policy number for every enquiry or submission.
If you have received the notification from our claims handler, you can submit the documents direclty to your claims handler directly by replying his/ her email, or via the method as above. Please quote the Claim Number for every enquiry or submission.
Both numbers are computer generated and are used to identify your claim submission and progress.Quoting your Claim No. whenever you write to, or call us, will help your claims handler to work faster.
The Notification No. is generated after you completed and submitted the claim form, and sent via email.
Claim No. is generated after we assigned a claim handler to your case and sent via your preferred contact method.